Frequently Asked Questions

OUTDOOR SPA

Whirlpool Baths

Bathroom Furniture

Other questions

Does the outdoor SPA need water and electricity supply?

SPAs are fully assembled and does not need a water connection, just a 220V power point with a ground connection (filling can be easily done with a hose).

How is the SPA assembled and installed?

The SPA comes fully assembled, just place it on a flat and sable surface, preferably concrete. Once it is placed you only have to connect it to an electrical outlet with earth connection, of 220V that supports 2KW-5KW (depending on the model), this installation will have to be carried out by a qualified electrician.

You will find all the details in the manual that comes with the SPA.

Maintenance of the SPA.

The maintenance is very simple, you only need to mantain the appropiate PH and bromine levels as well as programming the ozone so that it works 3-4 hours a day.

Finally, clean the paper filter with water every 1-2 weeks and replace it every 6 months.

You will find all the details in the manual.

You can purchase all the products you need for the maintenance of the SPA here.

SPA Manual

If you'd like a PDF copy of the SPA's instruction manual in Spanish, please do not hesitate to request one by contacting us..

Do the hot tubs need water and electricity supply?

Yes, a 220V electricity socket is required with grounding, hot water, cold water and drainage.

How are the whirlpool baths assembled and installed?

The bathtubs are assembled, you only have to unpack and place the bathtub, adjust the legs so that it is stable, make connections for hot water, cold water , drainage and electricity.

Once it's connected, fill in the bathtub to check that all connections have been made correctly and seal the edges in contact with the wall (with silicone or a specific product).

Placing the whirlpool baths and spoilers

Placing whirlpool baths and spoilers MANUAL

Use and installation manual for whirlpoor baths.

If you’d like a pdf copy of the instrucion manual for whirlpool baths in English, please do not hesitate to request one by contacting us..

Generic installation manual for the bathroom furniture

Generic installation manual for the bathroom furniture.

Steps to place an order.

1.- To place an order, just select the products to be purchased and add them to the “Shopping Cart” by clicking “buy” right next to each product.

Remember that as mentioned, prices shown do not include shipping costs. You can find out about shipping costs by clicking on “delivery times and costs”.

2.- Once you have selected all products you wish to buy, go to “Shopping Cart” where you will find all the products you have bought. Remember that you still have to add the shipping costs and click on “Checkout”.

3.- If you are a customer already, insert your email and password to login, otherwise you only have to register as a new client and click “continue”.

4.- Select the payment method you want (you can change it later by contacting us). In this screen you will see the whole order, with VAT, the shipping costs and the delivery address details. If everything is correct, click on "Confirm Order".

5.-The order confirmation and instructions for payment will appear on the screen. A copy of this information is automatically sent by email.

Have I ordered correctly through the website?

Once an order is placed, a confirmation e-mail is automatically sent with the order number and details of the order. If you do not receive this message it may be because you have the order in the shopping cart but have not yet finished the purchase.

Has my order been shipped?

Once the orders leave our facilities we send a confirmation e-mail indicating that the order has been sent.